Frequently Asked Question
Setting Up 2-Step Verification (Google Authenticator)
Last Updated 4 months ago
1. Install the Google Authenticator App
Before starting on your computer, please download the Google Authenticator app on your mobile device:
2. Access Your Security Settings
- Log in to your Hughes Team Google Account on your computer.
- Navigate to the Security Tab.
- Under the "How you sign in to Google" section, click 2-Step Verification.
- Click Get Started. (You may be prompted to re-enter your password).
3. Link Your Mobile Device
- Follow the on-screen prompts to set up your phone number as a backup method first.
- Once the main setup is finished, scroll down to the "Authenticator app" section.
- Click + Set up authenticator.
- Choose your phone type and a QR Code will appear on your screen.
- Open the Google Authenticator app on your phone:
- Tap the + icon (bottom right).
- Select Scan a QR code.
- Point your camera at the QR code on your computer screen.
- On your computer, click Next and enter the 6-digit code shown on your phone to finish.
⚠️ Important: New User Enrollment Period
If you are a new user, you have a limited grace period to complete this setup. If you do not enroll within this timeframe, your account will be locked until IT manually resets your access.
If you are a new user, you have a limited grace period to complete this setup. If you do not enroll within this timeframe, your account will be locked until IT manually resets your access.
4. Backup Codes (Recommended)
To avoid being locked out if you lose your phone, we strongly recommend generating Backup Codes in your security settings. Print these or save them in a secure, physical location.
Need help? Please open a new ticket or contact the Hughes IT Support Desk.